Refund policy

Due to the highly exclusive nature and strictly limited availability of our drops, our pieces sell out quickly and are rarely restocked. If you need to make a return, please review our policy carefully to secure your window.

30-Day Return Window

We enforce a strict 30-day return policy, which means you have exactly 30 days after receiving your item to request a return. Once this window closes, we cannot guarantee processing due to inventory rotation.

Eligibility & Conditions

To be eligible for a return, your item must arrive back at our headquarters exactly as it left. It must be:

  • In the same pristine condition that you received it.

  • Unworn, unwashed, and unused.

  • Complete with all original tags attached.

  • In its original, undamaged packaging.

You will also need to provide the receipt or official proof of purchase.

How to Initiate a Return

To start a return, you must contact us first at sttastto@santitasantito.com.

Please note that all authorized returns must be sent strictly to our official headquarters address:

José María Morelos y Pavón 110, 38470 Jaral del Progreso GTO, México.

If your return request is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package. Items sent back to us without first requesting an official return will be automatically rejected.

For any immediate questions regarding your return status, you can always reach our team at sttastto@santitasantito.com.

Damages and Issues

Because our collections are limited, we want to resolve any order discrepancies immediately. Please inspect your package upon arrival. Contact us at sttastto@santitasantito.com within 48 hours if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right before stock runs out.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned under any circumstances. These include:

  • Custom products, special orders, or personalized items.

  • Personal care or hygiene-sensitive goods.

  • Hazardous materials, flammable liquids, or gases.

Additionally, we cannot accept returns on sale items, promotional archive drops, or gift cards. All clearance sales are final.

Exchanges

The fastest way to ensure you don’t miss out on the piece or size you actually want is to return the item you have. Once the return is accepted and processed, you can make a separate, immediate purchase for the new item while stock lasts.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still meet all eligibility criteria: unworn, unused, with original tags, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you immediately once we’ve received and inspected your return, letting you know if the refund has been officially approved.

If approved, you will be automatically refunded via your original payment method within 10 business days. Please bear in mind that it can take additional time for your bank or credit card institution to process and post the transaction to your account.

If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us immediately at sttastto@santitasantito.com.