Shipping policy

Because our collections consist of highly exclusive, limited drops, we work efficiently to get your pieces into your hands as fast as possible. Please review our shipping structure, responsibilities, and timelines below before completing your purchase to secure your order seamlessly.

Carrier Selection & Delivery Coverage

Once your order is successfully placed and our team verifies inventory availability, Santita Santito provides a selection of highly reputable, independent third-party shipping carriers.

  • Freedom of Choice: You have complete freedom to select the carrier that best fits your preferences regarding quality, delivery speed, or cost during the checkout process.

  • Standard Carrier Coverage: If you choose one of our verified partner carriers at checkout, Santita Santito will take full responsibility for replacing your merchandise in the unfortunate event of theft or loss during transit.

  • Alternative Carriers: If you wish to request an alternative shipping carrier not listed in our standard checkout system, you must contact us immediately at sttastto@santitasantito.com. Please note that if you choose an independent carrier outside of our standard partners, Santita Santito assumes no responsibility for any damages, incidents, delays, or losses that may occur during transit.

Processing & Shipping Timelines

  • Verification Window: Carrier delivery timelines officially begin 24 business hours after your payment is successfully confirmed. These 24 hours are calculated strictly using business days and hours (excluding Saturdays, Sundays, and official holidays).

  • Standard Shipping: Because we utilize reliable ground shipping services, carriers generally assign a delivery window of 4 to 9 business days to the address provided.

  • Express & Next-Day Shipping: Express shipping options are strictly subject to carrier availability and regional coverage. Not all delivery addresses support overnight or express services. If your address lacks express coverage, our team will reach out to you directly to arrange the best alternative option.

Potential Delays & High-Demand Highlighting

Due to the exclusive nature of our drops and high volume rotation, shipping windows may occasionally extend up to 3 weeks from your purchase date. This can happen due to:

  • Limited inventory availability or production cycles.

  • Unforeseen carrier logistical incidents.

  • High-demand shopping seasons, special brand events, holidays, or national promotional periods.

Rest assured, our team works relentlessly to dispatch your items as quickly as possible, and we will proactively notify you of any significant delays affecting your package.

Tracking Your Order

As soon as your package is handed over to your chosen carrier, you will receive a tracking number (waybill/guía). This allows you to track the real-time progress of your shipment directly through the carrier's official portal.

Address Accuracy & Customer Responsibility

Every drop counts, and incorrect information can mean missing out on your piece. You are solely responsible for ensuring that all shipping information and delivery details provided at checkout are completely accurate and truthful. Santita Santito is not responsible for any damages, missing packages, or failed deliveries caused by incorrect, incomplete, or false address information provided by the customer.

Contact Us

For any questions regarding custom shipping arrangements or inquiries about your delivery status, contact us immediately at sttastto@santitasantito.com or visit our headquarters at: José María Morelos y Pavón 110, 38470 Jaral del Progreso GTO, México.